This thesis examines the reasons behind the formation of ineffective or effective teams. This thesis also explores the use of non-violent communication in UX teams for trust-building, creating an environment for more effectual UX workshops.
For teams that were put together during the COVID-19 pandemic and the rise of work-from-home, team bonding in the absence of face-to-face interaction can be particularly challenging.
The study follows my first year as an employee in my then-company, and the identification and observation of different groups of effective and ineffective teams within the company. Using my own then-team an example of an ineffective team, the study focuses on the two main identified interpersonal issues — a breakdown in online communication and an overall lack of trust between team members — which led to ineffectual UX workshops.
The study further explores the use of non-violent communication within a team, and an exercise was carried out to measure its impact, showing overall positive results.